Overview & Process
Telecom services are often the third largest expense for companies after payroll and property.
U.S. businesses lose $13 billion per year in telecom billing overcharges (Gartner Group). Only 2% is ever recovered. U.S. businesses waste over $38 billion per year, mostly due to telecom company errors (Aberdeen). Up to 85% of mid-market company telecom bills are paid in full and never audited by the organization. When a typical telecom audit is conducted, billing analysts most often examine a small subset of invoices associated with the largest spending, potentially leaving millions of dollars in other telecom spend areas.