“When I first started working with you, I had no idea the impact you would have on my life, both professionally and personally, and on the lives of the employees in the Department of Surgery. Communication Power & Performance Program that you presented had a profound impact on my employees. We began to develop a sense of trust that has never existed in the history of this Department. We have certainly received an excellent return on our investment. Thank you for all you have done for us.” Elizabeth Melinder, Administrator, Baylor College of Medicine
I wanted to make sure that I thanked you for all your hard work that you did for that FABULOUS event. We were ALL in tears…joyful ones and for those who have fallen. I also saw you on the field at the Texan game! You are one busy lady! Again, THANK YOU thank you for all that you have done. It all turned out so wonderfully. Glad I was able to be a small part of it to help you and have the chance to meet you!
Holly Smith, Granddaughter of Bob McNair, The Robert and Janice McNair Foundation
This was one of the most memorable events I have ever been to. Barbara thank you for what you did for our family.
Rhonda Kubiak, wife of Former Houston Texans Head Coach
“I just wanted to take a minute of your time to tell you how incredible our sessions have been with Barbara Hayley. Today was incredible to say the least. I am so fortunate to have crossed her path. I feel blessed to have been in the class and to have “got that”. It has changed my life. I haven’t felt this good in years about myself and where I am going. Thanks for having her come. I can’t wait to see her again and show her my progress.”
Pam Cibulski, Billing and Coding, Baylor College of Medicine
“Ms. Hayley’s communication skills and knowledge are so in tune with her audience. She is articulate, intelligent, observant, expressive, creative, and innovative. Her training sessions will strengthen teamwork and enhance leadership qualities.”
Yukihiko Nose’, M.D. Ph.D. Professor, Director, Center for Artificial Organ Development, Baylor College of Medicine &Julie Gluek, Research Administrator, Baylor College of Medicine
I appreciate your kindness and will never forget this event.
Michelon Williams, sister of former Houston Texans player Mario William’s
“Thank you for all of the wonderful work you did with our Department, especially with the residents. The leadership training is now a mandate from the ACGME as part of the 6 core competencies, so we were a bit ahead of the mandate. The training has had a significant impact on the professionalism of the residents’ behavior. We are now starting to publish our work, which is essential in academics to gain recognition for the work. I am delighted you are part of the publications.”
Dr. F. Charles Brunicardi, Former Chief, Department of Surgery, Baylor College of Medicine, Current Chair UCLA Medical Center
“Due to Barbara’s coaching, she has developed leaders within our office. Barbara has given the staff the ability to look at themselves in a truthful manner resulting in enormous personal and professional growth. Under Barbara’s direction, the customer now receives more unexpected service by our bankers.” Sheila Manning, Vice President, and Office Manager, Sterling Bank
“I have to thank you once again for a great experience; you will never know how much I appreciate how much I know you put into this course. Barbara Hayley, this course changed my career.”
Alan P. Stolz, M.Ed., Division Admin. Cardiothoracic Surgery Baylor College of Medicine
“Barbara Hayley is a consummate professional; she is a joy to work with and our attendees love going to her sessions. She brings humor, class and a lighter side to topics that need to be addressed in the workplace. I will keep inviting her back to speak for us!”
Susan Dysart Meeting Planner, Education & Training, Texas Society of CPAs
“Barbara was responsible for a significant part of the training and development of the Sterling Bank staff. She led the bank’s Team Building, Customer Service, Communication, and Mystery Shopping Programs. These efforts increased our customer service score from a meager 43% to over 80%. Most banking industry experts told us that we would be lucky to increase our service numbers to 50%. These programs also reduced bank teller turnover from 70% to 19%, which is well below the industry standard of 80%. I have enjoyed my working relationship with Barbara and hope you have the opportunity to begin one with this dynamic person.” Glenn Rust, COO/EVP, Sterling Bank
“The “Team Building” classes truly assisted in the transformation of our Frontline Management area (teller area). The employees are now empowered to make their own decisions, take a stand with their teammates on issues and perform as a cohesive group. There have been several issues with different employees where your expertise has saved the day. Your ability to get the employee to see things from a different perspective and then for them to take ownership has been invaluable in managing these situations. Thank you for your outstanding work in the Upper Kirby Office and we look forward to continuing this path toward greater growth and development. “
Robert Neyland, Former Upper Kirby CEO, Maureen Sanders, Vice President & Office Manager Sterling Bank
I have never been to any workshop or session that I have really enjoyed. You are the BEST!!. You have made a large impact on my personal life and job environment. Thank you
Cecelia Williams, Surgery, Baylor College of Medicine
“The students were engaged by your presentation and continued to discuss what they learned throughout the evening—the mark of a successful trainer. It is beneficial for them to see a professional woman who both works and balances a family life-something many of them are starting to ponder. Thank you again for your generosity, seeing you again was a pleasure.”
Dr. Susan Lieberman, Director, Leadership Rice, Rice University
Hi Barbara —
Thanks for inviting me to the excellent event yesterday. I hope I did well for you — and am proud to have taken part. All my best, Joe “Pags” Pagliarulo Radio Talk show Host
“Congratulations on your record breaking week. You have always had the salesmanship to achieve any goal you set for yourself. I appreciate the integrity and loyalty, which you have shown to National Health and its products. You have always stood up to the competitors and let them know where your convictions lie.” Paul D. Wood, Chairman, National Health Insurance Company
“Just a note to let you know that your hard work as our trainer during the recent Service Excellence Course is paying off. While we are facing multiple struggles and challenges in the water utility industry, you helped lead us toward solutions. As the manager of this training project, it is my privilege to hear from our employees that it changed their lives but more importantly they are able to put into practice the concepts presented.” Jeannie Bollinger, Manager-Administration, Aqua Source
“This message is going to sound somewhat odd because of the fact I just can’t seem to find the exact words to express myself– I’ve been in training just about all week with Barbara and I’ve absolutely enjoyed it. I don’t know how she does it but she’s wonderful. I absolutely think she’s BRILLIANT!! Every word that comes out of her mouth is amazing. Please let her I am listening and I just wish I could have her as a mentor she’s really inspires me!! WOW! is all I can say. Each time I take one of her classes she opens my eyes even wider than the time before. She is just an amazing person! For anybody who doesn’t know her I feel sorry for them because they’re missing out on such a wonderful person!!!” Melissa Pena, Front Line Manager, Hwy 290 Office Sterling Bank
“This is one of the best classes I have ever attended. Barbara hit on issues that were very real to our every day work life. She is absolutely awesome” Paula Bohls, Vice President, Treasury Management Solutions
“I must say I was very skeptical coming into these programs. After the second session, things began to become a little clearer and the third session was great but the grand finale’ was the very best. It was so powerful, so rich. Actually, I felt so peaceful kind of like the feeling a person has when they come out of church after a powerful mass. One thing I definitely came out of your teaching was that you have such a strong, powerful, commitment and love for your daughter. It is so refreshing to know that others have such an unconditional, powerful love for their children. Thank you so much for what you did, you have a wonderful gift.
Debbie Durbin, Department of Transplant Surgery, Baylor College of Medicine
We were honored to be involved with this heartwarming program. Your work was superb in every way in getting your arms around this king size event. I am proud of the success you brought to this program. Minister Gene Polvado
I haven’t worked with you that much but I’ve seen you in action! You’re amazing!
Greatly deserved and all the best! Joe Garcia, Community Outreach Representative, Metro
I’d like to say first that yesterday was an amazing event, and thank you for you for all you do to help wounded veterans. The time and effort it takes to pull off an event of that magnitude should be recognized. Thank you. Warmest regards, SGT(R) Daniel Cowart USA, TEAM RWB Advocate
Barbara, WOW. What a beautiful, inspiring, and powerful program. At the end of the program there was not a dry eye among my guests. Thank you for another wonderful job. You are an amazing woman and a blessing to our community. You can count on our support again next year. In the meantime, let me know what I can do to help. Blessings, Bud Simpson, (Ret) Executive Coastal Corporation
Barbara I just want to commend you on a GREAT event!!! The Salute to Veterans lunch has become one of the “Premier” events on the West Side and much of the success is due to you and your hard work and leadership !!
I know you have a passion for this and it shows, we are very lucky to have you on our team!!
Thanks again !!! Todd Caliva, CEO Houston West Medical Center
Thank you Barbara for presenting the “Leadership, Management, & Coaching” to this year’s Management Institute. After reviewing the evaluations from the workshop, I think you will agree they are impressive. I look forward to working with you again in the future.
Janis Newman, Executive Associate, University of Houston Management Institute
I wanted to extend my appreciation for your time yesterday during the second day of the orientation class. I am in awe of your energy level and am totally amazed at your unconditional devotion to your daughter and the fact that you mange to squeeze in 70 hours of work in the process. I anxiously “anticipate” that our paths will cross again!
Daniel G. Steele Senior Vice President Energy Lending Group
This is the first chance I have had since our office mgrs meeting to thank you for leading us(me) in the right direction. Although this was my initial meeting with Barbara Hayley, I am truly impressed with your enthusiasm, dedication, and commitment to all of us, not just the office managers. I wanted to let you know that at least one office manager was knocked off his feet (no pun intended) by your presentation and I am looking forward to sending all my folks to your class(s). Thanks again, Rick McMinn Vice President / Office Manager Highlands
I have had the opportunity to work with Barbara over the last several years while on the board of the Houston West Chamber of Commerce; in addition to serving on several committees together. No matter what the project is, she works tirelessly, thoroughly completing the project. Barbara is a great business asset for networking clients and customers. She prides herself in connecting people; enabling businesses to develop trusting relationships. She is a delight to be around. Barbara epitomizes character, integrity and discipline. Working with Barbara is a wise business choice.
Skip Piatkowski President/Owner, Supershot Delivery Inc.
“When using the word BEST, I think of Barbara Hayley as a trainer, educator, facilitator; one that guides businesses to new level of sales and customer service. Barbara helps businesses grow through a dynamic relationship with her clients and with an engaging message of “Build the Buzz.” When businesses are looking for growth opportunities in sales and customer service, I highly recommend Barbara to all my friends and associates.
Joe Stiles Mortgage Financing with…STILE Branch Manager, Network Funding, LP
“I have had the pleasure of working with Barbara for several years now. We first met when I asked her to make a presentation at our annual kick off meeting and have asked for her help on several occasions since. Barbara’s energy and passion for her work sets her apart from other consultants. She has a talent for energizing and exciting her audience long after the initial presentation because her creative and interactive training techniques work. Our team still practices the great networking and customer service techniques that she taught us several years ago. Her intelligence, energy, passion and integrity are just a few of the reasons that she is still my “go to” consultant. I highly recommend her.” Brenda James, Executive Director, Clayton Services
Barbara Hayley’s work with our surgical residents was outstanding. The concepts and distinctions she taught them changed the way they performed their work. Not only does she understand how to communicate, she is able to help the participants’ in the program see what they could not see before, keeping them from the highest performance. I have enjoyed my professional relationship with Ms. Hayley and highly recommend her to anyone looking to transform a culture or team.
Dr. Saleh Shenaq, MD, FACS, Former Professor and Chief of the Division of Plastic Surgery, Baylor College of Medicine and Residency Program Director Former Chief of Plastic Surgery, The Methodist and St. Luke’s Hospitals President, The American Society of Peripheral Nerve and American Society for Reconstructive Microsurgery Chair, Plastic Surgery Research Council & Examiner, American Board of Plastic Surgery
Barbara, You presented a very well done program for our military. Many times my emotions ran high and I again am proud to be a veteran. I brought as my guest Daniel, who is my friend and also served one year in Afghanistan flying helicopters and he also did not have a dry eye during some of the presentations. Thanks again and Merry Christmas, Rich Welsh, Houston Asset Management, Inc.
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